FREQUENTLY ASKED QUESTIONS:
WHAT DOES THE QUANTITY REFLECT ON THE PARTS DIAGRAM?
The quantity reflects the number of that particular part on that machine. All parts are sold individually. Example, if quantity 2 is listed for a particular bolt, there are 2 of that same bolt on that machine.
WHEN WILL MY PARTS SHIP?
Your estimated ship date is 1-3 business days from when you place your order unless we had to place a special order, then please allow 2-3 additional.
HOW DO I KNOW WHAT MODEL I HAVE?
Each machine will have a VIN number on the unit (usually on the frame). If you are unsure of the year and model of your machine, please give us a call so that we can run your VIN number.
DO YOU OFFER DROP SHIPPING?
We do not offer drop shipping. Our manufacturers require all shipments to be delivered to our dealership first.
WHAT IS A BACK ORDER?
When an item is completely sold out of the U.S warehouses for a manufacturer, the item is placed on a back order. The item will be back in stock within the manufacturer’s warehouse when the manufacturer replenishes their U.S stock. Back orders work on a first come first serve basis. The parts are shipped in sequential order from the warehouse to the associated dealer ships.
WHAT IS O.E.M?
O.E.M stands for Original Equipment Manufacturer. All of our O.E.M parts are genuine and direct from the manufacturer. Buying O.E.M parts ensures a perfect fit and the best quality.
WHY WAS MY CARD CHARGED IF IT WAS DECLINED?
If there is a mismatch between your billing and shipping information or any other issue regarding your credit card, your order is automatically cancelled and refunded on our end. If you order shows that it is declined, the funds have been released from us. Once merchant services and your bank approve the refund, you will see the refund. Until it is approved by merchant services and your bank, your transaction will show as pending.
WHEN WILL I RECEIVE MY FUNDS FOR MY REFUND OR CANCELLATION?
Once your order is cancelled or refunded, your funds are released from our company. Once merchant services and your bank approve the refund, your funds will be back in your account. This process normally takes 2-5 business days, after we refund or cancel your order.